Frequently Asked Questions
Do you offer Cash on Delivery (COD)?
Yes! BSmile offers Cash on Delivery on eligible orders. You can pay in cash when your package is delivered to your door — no upfront online payment required. It's a safe, convenient way to shop with us, especially if it's your first order.
What payment methods do you accept?
We accept Cash on Delivery (COD) as well as secure online payments via credit/debit cards and digital wallets. All online payments are processed through an encrypted, buyer-protected checkout.
How long does shipping take?
Orders are typically delivered within 7–14 business days after processing. You'll receive a tracking number by email as soon as your order ships.
Can I track my order?
Yes. Once your order is dispatched, we email you a tracking link so you can follow your package every step of the way.
What is your return & refund policy?
We offer a 30-day return policy. If you're not satisfied, you can return eligible items within 30 days of delivery for a refund or replacement. Please contact us first so we can guide you through the process.
Is checkout secure?
Absolutely. Our checkout is fully encrypted and buyer-protected, so your personal and payment information stays safe.
How can I contact you?
Have a question that isn't answered here? Reach out through our Contact page and our team will get back to you quickly. We're happy to help!