Returns & Refund Policy
We want you to love your purchase. If something is not right, we will make it right.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will process a full refund.
How to Return
- Email us at support@bsmilestore.com with your order number and reason for return
- We will send you a return authorisation and instructions within 24-48 hours
- Ship the item back in its original packaging
- Refund is processed within 5-7 business days of receiving the return
Damaged or Defective Items
If your item arrived damaged or defective, contact us immediately with a photo and we will send a replacement at no cost to you — no need to return the original item.
Wrong Item Received
If you received the wrong item, we will send the correct item immediately and cover all return shipping costs.
Refund Timeline
Refunds are processed to your original payment method within 5-7 business days once we have confirmed your return. Your bank may take an additional 3-5 days to reflect the refund.
Contact
Email: support@bsmilestore.com
We respond to all inquiries within 24 hours, Monday through Friday.